The market is just too aggressive now. So for those who’re launching a brand new product, there are already or will probably be many alternate options most likely on the identical price. So what’s extra you can provide to your prospects? Perhaps the market analysts and main businessmen have already discovered a solution to this one: Buyer Help. These days, earlier than shopping for a product, the primary query that pops up within the thoughts of a buyer is to learn the way good the customer support of that individual model is. In truth, even when the product is barely inferior, a greater service can flip the tables for you. 24×7 buyer help may be very regular as of late for many merchandise. However what for those who’re part of that backend gallery that has each its ends choked up by buyer emails and there’s no escape so far as you’ll be able to see? Nicely, don’t fear! Simply look down and there it’s!


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I’m speaking about JitBit Helpdesk Ticketing System which is a hosted in addition to on-premise help service you can subscribe to any second. However first you’d like to listen to a purpose for taking out your pockets, proper? Okay, so let’s begin with emails. The largest downside coping with so many emails is that it’s a must to do loads of handbook information entry for producing a ticket so as to handle that downside to the corresponding engineer/technician. However with JitBit Helpdesk, now you’ll be able to “bypass” it as a result of JitBit does it mechanically. In truth, for those who can ask your shoppers/prospects to categorize their downside within the fill-up type, it’ll mechanically be despatched to the involved engineer. Now that’s a giant sigh of reduction!

Subsequent, there comes the difficulty of group collaboration. When the identical ticket goes by means of many various stations getting ticked one-by-one on the issue chart, it turns into very arduous on the shoulders of a supervisor to hint again every level knocking all people’s desk gathering the totally different recordsdata. However JitBit has a quite simple resolution to it. For each ticket, all of the associated recordsdata are saved at one place together with the dialog, progress studies, any conflicts with the necessities, and so on. So your bond with the consumer by no means breaks up even for those who weren’t concerned from the beginning.

JitBit makes it a delight for the supervisor to deal with the working group and consumer side-by-side. The dashboard takes all of the stress away. Its immaculate, neat and clear design offers you wings not like different techniques’ tousled display screen with some complicated statistics that increase your blood stress each time you sit on that chair. Now you’ll be able to regulate the group actions in addition to manage issues for the higher from the dashboard itself. You’ll be able to tag tickets, observe progress of duties, clear trash by deleting accomplished duties and if every thing’s going superb, testing your monetary and efficiency studies is at all times thrilling!

You’ll be able to slip in JitBit into your web site inside seconds. Simply copy/paste a small code in your webpage and there you’ve got your very personal website-support-system working.

Now, the costs for various modules together with the Saas and on-premise model are ranging from $799 and $24.92/month respectively. So you’ve got your selections. Which one do you select?

Professionals: immaculate design; deal with group, tickets, shoppers and studies from the dashboard straight; e-mail integration; excellent for group collaboration; free plans obtainable.

Cons: none.

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